CoinList requires all accounts to complete identity verification for legal compliance and fraud prevention. Your CoinList account will be limited from certain activities on the platform until your identity has been successfully verified.
How do I start verifying my identity?
When creating a CoinList account, you will be asked to start the identity verification process during the account setup steps. This is a requirement for all new users creating a CoinList account and you will not be able to continue to the platform until this has been completed and your identity has been verified. If you already have a CoinList account but have not verified your identity yet, you will be prompted to start your identity verification on your dashboard.
During this process, you may need to provide sensitive information including but not limited to name, address, a government-issued ID, and a selfie. Read more about our Privacy Policy.
Why was my identity not verified?
If your identity was not verified, it was because either you live in one of our unsupported countries & states where CoinList is not available at this time, or because your information that was processed for review did not pass one or more identity verification and KYC/AML (Know Your Customer/Anti-Money Laundering) checks. We do these checks to protect CoinList and our community from fraudulent users. You can learn more about KYC/AML in our Terms of Service.
If you are facing any issues with the verification process, do not attempt to create a new account using a different email address to re-try verification. Attempting to create a second account is in violation of our Terms of Service; Any violation of the Terms of Service may result in indefinite suspension of services and closure of a user's account. Instead, if you believe there was a mistake in your identity verification, submit a support ticket.
Two-factor authentication (2FA) is an additional layer of security used to confirm your access to your account by requiring two forms of authentication. CoinList requires 2FA to be enabled for every account and you will be asked to provide this second form of authentication every time you log in.
How do I set up 2FA?
When creating a CoinList account, you will be asked to set up two-factor authentication. This is a requirement for creating a CoinList account and you will not be able to continue to the platform without setting this up.
Step 1. Download an authentication app of your choice on your mobile device. We recommend popular authentication apps like Google Authenticator, Duo Mobile, or Authy.
Step 2. Once the authentication app is downloaded, open the app and click the “+” icon to add a new account. You will then be given the option to either scan a QR code or enter a setup key manually. It is easier for most people to scan the QR code, however if that is not an available option to you, choose to enter the key manually and copy and paste the setup key shown on CoinList into your app.
Step 3. Once your CoinList account is successfully added to your authentication app, you will see a numeric code being generated for your CoinList account. Copy this code and paste it into the “Authentication code” input on CoinList to finish setting up 2FA.
You will be asked to save your backup codes. Make sure to save your backup codes in a safe place. Your backup codes can help you log into your account in the event that you lose access to your authentication device. These backup codes are unique to each account owner.
Having trouble?
If you are running into issues when submitting your authentication code on CoinList, check that your authentication app and your mobile device’s current time zone are synced. Also ensure that the computer or device you are setting up your CoinList account on is also synced to the correct time zone. Refreshing your CoinList account, clearing cache and cookies may also resolve the issue.
If you are still experiencing issues, repeat steps 2 and 3 in the How do I set up 2FA? section above, or try downloading a different authentication app to set up 2FA with. Be sure to visit the help pages of the authentication app you are using as well for more guidance.